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FAQ

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What are your delivery charges?

We charge a flat rate of $4 per order within the United States and Armed Forces. The shipping rate per order for international orders is $9 per order. We offer free shipping on all orders totaling $50 or more.

Which payment methods are accepted?

 We do our best to be as flexible with payment options as possible. We accept all major credit cards and PayPal. If you don't have a credit card, please contact support@flattoppparel.com and we'll do everything we can to work something out.

How long will delivery take?

**Due to COVID-19 some shipments are taking up to 7-10 business days**

Each item is made to order and we do our best to ship everything within 2-5 business days once the pandemic dies down.

**This means your total purchase to delivery time can be up to three weeks during the COVID-19 Pandemic**

Please note, during times of high order volume (Father’s Day, Mother’s Day & the Holidays), turnaround may be longer. If you need an item sooner, please contact us to arrange alternate shipping options.

Shipping notifications are sent out via email after order is shipped with a tracking number which allows you to easily and quickly locate the whereabouts of your order. Delivery times may be longer around major holidays.

What shipping methods do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

We are not responsible for any damage or delays incurred by the shipping service. Weather, holidays and any other delays are out of our control. We do our best to process your orders as soon as possible and cannot control any delays that may occur within the USPS.

Please advise: we are not responsible for addresses entered incorrectly and will ship to the address that is on your order so please be sure to confirm the address to which you are shipping.

Shipping insurance is NOT included in the domestic shipping cost. We cannot accept responsibility for parcels lost in transit.

Exchange/Return Policy

We want to ensure you’re happy and you receive nothing but quality products from Flat Top Apparel. We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier.

We offer a full refund (excluding original shipping cost) or an exchange on damaged or blemished items. If there is something wrong with your order – wrong size, wrong shirt, or if your goods are in any way damaged, defective or blemished when you receive them, please do not hesitate to contact us about replacement or refund within 15 days of your delivery. Email us at support@flattopapparel.com, include pictures if possible, and we’ll do our best to make the returns process easy.

Repackage your item(s) you are returning securely
(in the same box or in a box comparable to the one you received your item in).Include a copy of your packing slip and the order# with the item(s) you are returning.If a product is blemished or defective, it may be exchanged for items of equal value. which will be shipped to you at no additional charge. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive.

Email Us for Return Address:
support@flattopapparel.com

Please be sure to include your order number and order details. We’ll get back to you with instructions on processing your return

I don't see a design style I want

Send us an email and we will get that design on a style you specify (i.e., long sleeve, sweatshirt, etc.) usually within 1 business day.

support@flattopapparel.com

Do you offer custom work?

Yes! Email us at business@flattopapparel.com and we can go over your details.


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